To manage a return you can do so within a period of 14 calendar days from receipt of the order. You can do it independently in the customer area, requesting a return and generating the return label associated with the reason for it. The
Or you can request it by sending an email to email@example.com providing your personal data, the item to be returned and the order number, so that our technical team can help you proceed with the return.
The return costs will be borne by the customer, except for cases in which the reason for return is the responsibility of Givemefit, due to a defect of origin or due to the shipment of an erroneous product. In which case, the full amount will be refunded by the same payment method that was used. Otherwise, at the time of the return of the amount, the expenses associated with it will be calculated and will be deducted from the total to be returned.
For the return to be effective, the product must be in perfect condition, in its original packaging and without having been previously assembled or used. Incomplete products, in poor condition or with signs of having been used will not be accepted.
- You are not satisfied with the product you have ordered. You can return it through the courier company of your choice to our warehouse. The shipping and collection costs in this case will be borne by the customer.
- Defective product of origin or that by mistake does not correspond to the order placed. If the product received has a defect or damage or does not correspond to the items of the order placed, from Givemefit we will assume the postage corresponding to the return of the product and we will proceed to send the product correctly and free of charge again or to make the full return of the product. order amount.
Once the return has been made, regardless of the reason for it, the product will be reviewed and checked in our warehouses to verify that it meets the return conditions previously stated. If so, we will proceed to refund the amount paid using the same method of payment chosen at the time of purchase. If any element is missing, it will be deducted from the total amount to be returned.