shipments

Shipping and Delivery Times

At Givemefit, we work day by day to carefully select all our logistics partners to ensure a good shopping experience and the best quality in products and customer service. That is why we have partnered with carriers that we consider reliable and trustworthy to carry out our entire process of delivery and tracking of materials and equipment safely, quickly, and efficiently. 

WE WORK WITH SPECIALIZED AND COMMITTED LOGISTICS TEAMS SO THAT YOUR ORDER ARRIVES IN PERFECT CONDITION.

OUR MAIN PARTNERS ARE GLS, TXT, CBL, FEDEX. 

The delivery times for our products are calculated from the moment the order is paid for. At that time, our team will prepare each of the packages personally and carefully within the following hours, so that the corresponding carrier team can subsequently carry out their work correctly. Depending on the type of shipping and order, the entire process until delivery can take between 24h and 72h. However, in some hard-to-access locations, it may be extended. Preparation and delivery times are calculated in business days. 

Shipping costs are calculated together with our partners to establish a weight-volume ratio for each item, promoting accuracy in the calculation of amounts to address the particularities of each product and always guarantee the best possible shipping price.

Orders containing multiple items may be received in different shipments to ensure the fastest possible delivery.

The customer must ensure that they enter the contact details, delivery address, email, and phone number correctly so that our logistics team can notify the status of the order at all times and, if necessary, contact them quickly and directly, guaranteeing the delivery times. 

All purchases made through our website are confirmed via email by the brand and verified by our partners, who, at the time of pickup from our warehouses, will automatically send the customer an order tracking email.

Haven't you received this information or can't you view it in your customer area? Write us an email at incidencias@givemefit.com so we can help you. 

If the customer is not at their home at the time of delivery, the carrier will leave a notice and contact the customer to arrange a new delivery date in the territories of mainland Spain, the Balearic Islands, and Portugal.

For the rest of the European Union countries, a delivery attempt will be made at the address provided by the customer; in case of absence, the package will be taken to the nearest service point.

If prior to delivery the customer wishes to change the delivery address, they must request it by writing an email to info@givemefit.com. This change will be free of charge as long as it is within the same postal code. Please note that this type of modification can significantly extend shipping times. 

When the carrier delivers the order, please make sure to check that:

-The number of packages matches the order placed. If not, it must be noted on the delivery note before signing the delivery to the carrier.

- The packaging shows no signs of deformation or damage. If there is any indication, indicate the signs on the packages on the delivery note and inform us.

In case of detecting any incident or defects during the delivery, you can contact us via email at incidencias@givemefit.com so we can help you quickly resolve your problem.

By default, shipments to Ceuta, Melilla, and the Canary Islands are excluded. Do you need us to provide a quote for shipping to these locations? Write us at info@givemefit.com  

CONDITIONS AND PARTICULARITIES OF HIGH-VOLUME, HEAVY-WEIGHT MATERIAL AND EQUIPMENT, OR ITEMS REQUIRING TECHNICAL INSTALLATION.

By default, the delivery conditions and shipping cost calculation for our bulkiest and heaviest products cover delivery to the street level.

*Condition applicable to products weighing 30 kg and over and/or with measurements exceeding 2 meters in length and/or width.

 The door-to-door service for this type of item, as well as the technical installation of specific equipment or material, requires a custom assessment that you can request by sending us an email at info@givemefit.com 

The timeframe for installation work and technical support attention, considering the particularities mentioned above, varies from 2 to 7 business days.